Terms and Conditions

 

Welcome to Mayfair Pearls. These Terms & Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you agree to these terms. Please read them carefully before using our services.

1. General Information

  • Company Details:
    Mayfair Pearls
    Born & Co. 1st Floor, Devonshire House, 1 Mayfair Place, London, England, W1J 8AJ
    Company Number: 15813562
  • Contact Information:
  • Email: sales@mayfairpearls.com

2. Use of the Website

  • Eligibility: By using this website, you confirm that you are at least 18 years old or have parental/guardian consent and are legally capable of entering into binding contracts.
  • Content: All content provided on this website, including text, images, graphics, and logos, is owned by Mayfair Pearls and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use this content without our express written permission.
  • Prohibited Use: You agree not to misuse this website by knowingly introducing viruses, Trojans, or other harmful material. You must not attempt to gain unauthorised access to our website or any related server or database.

3. Products and Pricing

  • Product Descriptions: We strive to ensure that the descriptions and images of our products are accurate. However, due to the natural variation in pearls, slight differences in colour, shape, or size may occur.
  • Pricing: All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices without prior notice. Prices do not include delivery charges, which will be added at checkout.
  • Availability: All products are subject to availability. If a product is out of stock after you place an order, we will notify you as soon as possible and offer an alternative product or a full refund.

4. Orders

  • Order Acceptance: Once you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to refuse an order at our discretion, for reasons such as payment issues, product unavailability, or suspected fraud.
  • Payment: We accept payment through [list payment methods]. Payment must be received in full before your order is dispatched.
  • Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer service team. After this period, we cannot guarantee that the cancellation will be possible.

5. Delivery

  • Shipping: We offer various shipping options, including standard and express delivery. Delivery times are estimates and may vary depending on your location.
  • International Shipping: Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
  • Delivery Issues: If your order is lost or damaged during delivery, please contact us immediately. We will work with the courier to resolve the issue and arrange a replacement or refund.

6. Returns and Exchanges

  • Eligibility: Items must be returned in their original, unworn condition with all packaging and tags intact. For hygiene reasons, we do not accept returns of worn earrings.
  • Time Frame: You have 30 days from the date of receipt to return or exchange your purchase. Custom or personalised items are non-returnable unless defective.
  • Process: Please contact our customer service team to initiate a return or exchange. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

7. Warranty

  • Guarantee: We stand behind the quality of our products. If you experience any issues with your jewellery due to a manufacturing defect, please contact us within 6 months of purchase for a repair or replacement.
  • Exclusions: The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

8. Privacy Policy

  • Data Collection: We collect personal information necessary for processing your orders and improving your shopping experience. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
  • Cookies: Our website uses cookies to enhance your browsing experience. By using our site, you consent to the use of cookies in accordance with our Cookie Policy.

9. Limitation of Liability

  • Disclaimer: Mayfair Pearls is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the item in question.
  • Force Majeure: We are not responsible for delays or failures in performance caused by events beyond our control, including natural disasters, strikes, or internet outages.

10. Governing Law

  • Jurisdiction: These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

  • Amendments: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Thank you for shopping with Mayfair Pearls. We are committed to providing you with exceptional service and beautiful jewellery.