Shipping Information

At Mayfair Pearls, we are committed to ensuring that your jewellery reaches you safely and promptly. Below, you’ll find detailed information about our shipping options, delivery times, and policies to help you have the best possible shopping experience.

Shipping Options

  1. Standard Shipping
    UK: 3-5 business days
    Europe: 5-7 business days
    International: 7-14 business days
  2. Express Shipping
    UK: 1-2 business days
    Europe: 3-5 business days
    International: 5-7 business days
  3. Free Shipping
    We offer free standard shipping to the UK.

Order Processing

  • Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

International Shipping

  • Customs and Duties: International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information on these fees.
  • Delivery Delays: International shipments may experience delays due to customs processing. We recommend contacting your local customs office if you experience any delays beyond the estimated delivery time.

Shipping Restrictions

  1. P.O. Boxes: We do not ship to P.O. boxes or APO/FPO addresses.
  2. Restricted Countries: Due to shipping restrictions, we are unable to ship to certain countries. If your country is not listed at checkout, please contact our customer service team for assistance.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package or arrange a replacement.
  • Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund.

Contact Us

If you have any questions about our shipping policies or need assistance with your order, please feel free to contact us at sales@mayfairpearls.com. Our customer service team is here to help and will respond to your inquiry as quickly as possible.

Thank you for choosing Mayfair Pearls. We look forward to delivering your jewellery safely and efficiently!