FAQs
What makes baroque pearls unique?
Baroque pearls are celebrated for their irregular, non-spherical shapes, making each pearl one-of-a-kind. Their natural, organic forms create a distinctive beauty that sets them apart from traditional round pearls, adding character and individuality to each piece of jewellery.
How do I care for my Mayfair Pearls jewellery?
To keep your pearls looking their best, avoid exposing them to harsh chemicals, such as perfume or hairspray. Gently wipe your pearls with a soft cloth after wearing them and store them separately in a soft pouch to prevent scratches. For detailed care instructions, please refer to our Jewellery Care Guide.
Are your pearls ethically sourced?
Yes, at Mayfair Pearls, we are committed to ethical sourcing. We work with partners who prioritise sustainability and ensure that all pearls are harvested with respect for the environment and the communities involved in their production.
Do you offer custom designs?
Currently, we do not offer custom designs. However, our collections feature a wide range of unique pieces that reflect both modern trends and timeless elegance, allowing you to find jewellery that resonates with your personal style.
What materials are used in your jewellery?
Our jewellery is crafted from high-quality materials, including freshwater and baroque pearls, sterling silver, gold plating, and carefully selected gemstones, such as cubic zirconia and natural stones. Each piece is designed to combine elegance with durability.
How do I know which size to choose?
We provide detailed sizing information for each piece in our collections. If you need assistance, our customer service team is happy to help guide you in selecting the perfect size.
What is your return policy?
Time Frame: You have 14 days from the date of purchase to return your item for a full refund or exchange. Returns received after this period may not be accepted.
Unused and Unworn Items: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.
Earrings: For hygiene reasons and in accordance with UK law, we cannot accept returns of earrings if they have been worn, if evidence of worn or removed from original packaging they will be sent back to the buyer. This policy ensures the health and safety of all our customers.
How can I stay updated on new collections and special offers?
Sign up for our newsletter to receive exclusive updates on new collections, special offers, and events. You can also follow us on social media for the latest news and behind-the-scenes content.
Do you ship internationally?
Yes, we ship our jewellery worldwide. Shipping times and costs vary depending on your location. Please visit our Shipping Information page for more details.
How do I contact customer service?
Our customer service team is here to help with any questions or concerns. You can reach us via email at sales@mayfairpearls.com, or through our Contact Us page, and we’ll respond as soon as possible.
